Tracking information is provided via email for all purchases made through my website. All of my orders are shipped through USPS. Once any item is dropped off and scanned by USPS, Varnish Bay Leatherwork is not responsible/liable for delayed, lost, stolen, or damaged products.

At checkout, double check your shipping address before submitting your order. Varnish Bay Leatherwork accepts no liability for information that is incorrectly entered. If your order is returned due to an incorrect delivery address, there will be additional shipping charges to ship the item to the correct address.

Lost packages must be reported to USPS immediately. If your package was scanned as delivered and you did not recieve it, contact your local USPS.

Should your purchase not meet your expectations or satisfaction, unused and/or unworn product may be returned within 7 business days of delivery for store credit (minus the shipping costs.) If the product is received and has signs of wear/damage, it will be sent back to you and not eligible for return or credit. You are responsible for covering shipping cost for any returns.

If you exchange for a new product, the price of the returned item will be put towards the price of the new item. If there is a balance left over, you will be issued a store credit for the remaining amount.

All SALE & DISCOUNTED ITEMS ARE FINAL SALE. Items purchased using a discount code are final sale and not eligible for return.

ALL CUSTOM ORDERS ARE NOT ELIGIBLE FOR EXCHANGE OR RETURN. ALL SALES ARE FINAL ON CUSTOM ORDERS.

ALL DEPOSITS ARE NON-REFUNDABLE, but will be credited to your remaining balance.

Custom Orders & Deposits:

Custom orders are NON-REFUNDABLE. Custom orders cannot be returned or exchanged.

A Deposit fee is required to get you in our books for a custom order, our custom order deposit is 50% of the total balance must be paid before the order is started. The remaining balance must be paid in full before the order ships.

When placing a custom order, we will try our best to make sure you are giving us the most accurate measurements and sizing. Varnish Bay Leatherwork is not responsible for incorrect measurements given by the customer.